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At Beautsome, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations. Here is our policy regarding returns and refunds:
1. Eligibility for Returns:
- Returns are accepted within 30 days of the original purchase date.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Non-Returnable Items:
- Certain types of items cannot be returned, such as perishable goods, custom products, and personal care goods.
- Sale items are also typically non-refundable. Only regular-priced items may be refunded.
3. Proof of Purchase:
- To complete your return, we require a receipt or proof of purchase.
4. Refunds Process:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
5. Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
6. Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
7. Shipping Costs for Returns:
- The customer will be responsible for paying for the shipping costs for returning the item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
8. Contact Us:
- For more information about our refund policy, or if you have questions, please contact us by e‑mail at [email protected].
Thank you for shopping with Beautsome. We appreciate your understanding and adherence to our Refund Policy.